Job Opening:

Customer Service Representative – Setup Specialist (remote)

Job Overview

Footsteps2Brilliance is hiring a Customer Care Representative to help us serve our growing user base during our busy back-to-school season. If you’re dedicated and ambitious, Footsteps2Brilliance is an excellent place to grow your career. Don’t hesitate to apply. This is a full-time position August through October 2021, with the opportunity to extend for someone who excels in this position.

Job Responsibilities

  • Help with the setup of customer accounts and student rosters by reviewing files provided by the customer, importing user lists, and troubleshooting issues with imports.
  • Respond to customer issues and inquiries with a sense of urgency.
  • Collaborate with the Client Success team.
  • Acquire detailed knowledge of products in order to provide excellent service.
  • Resolve customer issues at the first point of contact whenever possible and recognize when to escalate issues through our defined escalation process. 


  • Excellent English speaking/writing skills
  • Comfortable working with excel or equivalent
  • Comfort navigating smartphones, tablets and computers
  • Demonstrated ability to problem-solve
  • Bilingual English/Spanish highly desirable
  • Reliable computer and internet

Why Footsteps2Brilliance?

  • Flexible schedule working from home. No weekends or evenings.
  • Friendly atmosphere. We provide excellent customer service with no drama!
  • Supportive environment where you will learn a lot about client success and customer service.
  • Mission-driven company.

Footsteps2Brilliance was created to eliminate literacy gaps before they begin. Since its inception in 2011, Footsteps2Brilliance has grown from an educational software offering, to a literacy program, to a cause for social justice, to a movement that is positively impacting students, families and communities throughout the United States. Footsteps2Brilliance has a history of working with and empowering transformative leaders to mobilize schools, families, and communities to address kindergarten readiness and third grade reading proficiency. 

To Apply

Send a cover letter and resume to